SALARY: £9.05 per hour plus bonus package

DURATION: 12 month Fixed Term Contract

HOURS:  Circa 17 hours per week *

ABOUT US

Draycott Sports Centre Ltd was founded in 1972 and is owned by its members and often known as Draycott Racquet & Fitness Club.

Our great facilities include a gym, indoor and outdoor tennis, squash, badminton and great social facilities including a function room.  We offer tennis coaching for juniors and adults plus numerous fitness classes.

PURPOSE OF THE ROLE

As the Sales & Fitness Co-coordinator you will be responsible for driving membership growth and income, expanding a fitness programme and ensuring excellent customer service.

ACCOUNTABILITIES

SALES

• To actively find ways to generate additional income for the club.
• To implement a marketing campaign to raise awareness of the club.
• To find new local partners including sponsors and community groups.
• To work with the Function & Office Co-ordinator to run regular and successful functions including children’s parties, birthday parties, wedding receptions and Christenings.

FITNESS

• To develop and implement plans to grow the fitness and studio programme based on industry trends and member feedback.
• To work with the Fitness Instructor to ensure new members are provided with inductions and programmes.
• To introduce an online booking process for fitness classes.
• To manage the Fitness Instructor and other staff as required.
• To co-ordinate a team of self-employed fitness instructors ensuring high quality delivery of all sessions.
• To manage the studio timetable including promotion and monitoring of class sizes.

GENERAL

• To provide outstanding customer service to all members and visitors, responding quickly and friendly.
• To work with the Directors and Function & Office Co-ordinator to develop a strategy to grow the number of members and visitors.
• To provide all new members with an excellent welcome and induction.
• To promote and co-ordinate sporting activities as required.
• To ensure health and safety requirements at the club meet the required standards.
• To support with holiday cover and the general operations of the club as required.

PERSON SPECIFICATION

QUALIFICATIONS

• Qualifications related to the role such as Fitness Classes/Personal Training and/or Operations Management.
• Very good IT and keyboard skills and knowledge of MS Office applications (Word, Excel and PowerPoint) and effective use of the internet.
• A satisfactory DBS disclosure.

EXPERIENCE

• Strong organisational and operational skills.
• Experience of working in a customer focused role.
• Experience of flexible working with ability to vary work patterns and prioritise tasks.
• Knowledge of the sports or fitness industry.
• Significant knowledge and understanding of health and safety.

COMPETENCIES

• Excellent organisational skills and time management skills.

• Excellent interpersonal and communication skills.

• Ability to engage with and build relationships with members and visitors.
• Positive and hard-working attitude with a can do mentality.
• Motivated to work independently and exceed the targets set up for you.

* Standard shifts are 9am to 4pm, 4pm to 6.30pm and 6.30pm to 10pm.  The successful candidate would be required to do 2-4 shifts per week to be agreed.